Overview

This bill aims to improve the NHS 111 service in England and Wales by setting minimum training standards for its operators and mandating clinical oversight. It ensures better quality of care and patient safety by requiring comprehensive training and continuous supervision from qualified healthcare professionals.

Description

The bill introduces regulations to standardize training for NHS 111 operators. This includes a minimum of 10 weeks' initial training by a registered medical practitioner, registered nurse or midwife, and consistent training with the latest NHS England Integrated Urgent Care Service Specification. Operators will undergo written and practical assessments. The bill also mandates clinical oversight, requiring all operators to have access to clinical advisors at all times. At least one clinical advisor trained in NHS Pathways triage software must be available for every 30 operators on duty. All patient interactions (calls and online) will be recorded and made available for review by clinical advisors, with at least a monthly sample review per operator. The Secretary of State will report annually to Parliament on provider performance and any sanctions imposed for non-compliance.

Government Spending

The bill states that any expenditure incurred by the Secretary of State in implementing the Act, and any increases in existing government spending caused by the Act, will be paid for from money provided by Parliament. Specific figures are not provided in the bill itself.

Groups Affected

• NHS 111 Operators: Will be subject to new training requirements and increased supervision.
• NHS 111 Providers: Will be responsible for ensuring compliance with the new regulations and may face sanctions for non-compliance.
• Clinical Advisors: Will have increased responsibilities in overseeing and reviewing the work of NHS 111 operators.
• Patients: Should benefit from improved quality of care and increased safety through better-trained and supervised operators.

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